Complaint Escalation Form

We are committed to providing each customer with an enjoyable car rental experience and great customer service. Before escalating a customer complaint, you must have previously contacted our customer service center to initiate an inquiry to resolve your case. You will not be able to escalate a customer complaint without an Avis or Budget case identification number or a Budget Truck Rental customer service situation number. Once your inquiry has been escalated, your case will be reopened by the Office of the President. To get a case identification number or a customer service situation number, click here and you will be provided with information on how to contact the customer service center.

Please select a Rental Type to begin:

(Fields with * are required)
Rental Type *
Case identification number *
	What is a customer service case identification number? If you are using this escalation form you should already have contacted our customer service center. When doing so, our customer service representative will have initiated a case identification number that identifies your case. This serves as a reference number for tracking the status of your inquiry should you have to call or email with additional information. If you have not already contacted our customer service center or you do not have your case identification number, click here to contact the customer service center. What is a Budget Truck Rental customer service situation number? If you are using this escalation form you should already have contacted our customer service center. When doing so, our customer service representative will have initiated a situation number that identifies your case. This serves as a reference number for tracking the status of your inquiry should you have to call or email with additional information. If you have not already contacted our customer service center or you do not have your situation number, click here to contact the customer service center.
First Name *
Last Name *
	Must be the name listed on the rental agreement
Address *
Address (cont.)
City *
State *
Zip Code *
Phone Number *
Email
Rental Agreement Number *
Rental Location
Rental Start Date *
Rental End Data *
Comments/Feedback (500 character limit)

Customer Service

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02/03/12 4:00 PM ET | Stock Price: $14.86